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OUR DEPARTMENTS |
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| Living Designs |
Importers
Retailers
Wholesalers |
PHONE
01926
470155
10.30am-5pm
FREE UK Delivery |
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Thank You! |
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...as
always, our best wishes to all our customers and thanks for all the kind
comments about our website and service.
Chris
Robinson
Director |
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Ordering
Information |
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Prices
All prices are in UK pounds. |
Delivery
FREE packing and delivery to UK destinations. Please see
this page for shipment costs to other countries.
If required, you can select faster UK delivery options from a
link in the shopping cart.
MOST
DELIVERIES REQUIRE A SIGNATURE ON DELIVERY - PLEASE ENSURE YOU ADVISE A
DELIVERY ADDRESS WHERE THE PACKAGE CAN BE SIGNED FOR (PERHAPS YOUR WORKPLACE OR
A NEIGHBOUR)
IF
THE CARRIER MAKES 2 ATTEMPTS TO DELIVER AND NO-ONE IS AVAILABLE TO RECEIVE THE
PACKAGE, AN ADDITIONAL CHARGE WILL BE MADE FOR THE THIRD
DELIVERY.
Deliveries to other Countries are by airmail.
Most orders are despatched within 48 hours - many in 24 hours
(during working days).
We
source supplies from all over the world and endeavour to keep all listed items
in stock to despatch within 5 working days. About 90% of orders are despatched
within 48 hours. If any item is temporarily out of stock, we will send an
alternative (if available) only if it is very similar to the item ordered.
Otherwise we will advise by email any items we are unable to send. |
Secure
Website Ordering
To order any item, just click the 'Add to basket' button next to
the item. You can change the quantity before you click.
Each time you 'Add to Basket' you will be taken to the
shopping basket page which shows the items ordered and prices. You can review
the contents of the shopping basket at any time by choosing 'review basket' on
any showroom page.
You can always remove an item - or change quantity - from the
shopping basket by changing the quantity shown (change to zero if you want to
delete the item completely) then press the 'recalculate' button.
You can choose to continue shopping or go to the secure payments
pages. When you have finished your order press the 'go to payments' button on
the shopping basket page.
Credit/Debit card payment is on secure SSL encrypted pages
at Protx who process our card payments. Most major credit/debit cards are
accepted.
After you have placed your order, you will
receive a confirmation of receipt email almost immediately and a further email
when the order is despatched. |
Ordering by telephone or fax
Just advise the item reference numbers and your card details. We
have a printable order form for your convenience.
Telephone 01926 470155 from 10.30am-5pm Monday to Saturday
except National Holidays.
Fax 01926 470154 .....24 hour fax line. |
Ordering by letter post
We have
a printable order form for your convenience. Just list the
reference numbers and brief descriptions of the items required. Payment by
credit or debit card, cheque, Postal Order or International Money Order
All cheques etc payable to 'Living
Designs'. |
Returns and Cancellations
For non-personalised goods you may cancel your order within 7
working days from the day after you receive the goods. Please return them to us
and we will exchange or refund payment within 14 days after receipt.
Personalised goods are not normally returnable - please contact us if you wish
to return and we will make every attempt to resolve the problem. |
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Ordering
from the UK
FREE packing and delivery to UK destinations.
Simply add the items to your shopping basket and place the order.
The total price shown is the price you pay!
We do ask for a minimum order of 8 pounds due to credit card and
bank charges. |
Ordering
from other European Countries
We charge an additional amount for shipping just to cover costs.
If the extra shipping charge is 5.00 UK pounds or less - we will add the extra
to your order cost and despatch your order as soon as possible. If the extra
shipping charge is more than 5.00 UK pounds - we will advise the shipping cost
to you by email and wait for your emailed approval before despatching. This is
added to the total figure shown in the shopping basket.
We then charge your credit card in UK Pounds - your Bank
will convert to your currency at the current rate, which ensures you are only
charged the correct amount. Orders are shipped by airmail.
We do ask for a minimum order of 8 UK pounds due to credit card
and bank charges. |
 Ordering
from the USA
We charge an additional amount
for shipping just to cover costs. If the extra shipping charge is 5.00 UK
pounds or less - we will add the extra to your order cost and despatch your
order as soon as possible. If the extra shipping charge is more than 5.00 UK
pounds - we will advise the shipping cost to you by email and wait for your
emailed approval before despatching.This is added to the total figure shown in
the shopping basket.
We then charge your credit card in UK Pounds - your Bank will
convert to US Dollars at the current rate, which ensures you are only charged
the correct amount.
For information, the current rate is approx 1 UK Pound=1.5 US
Dollars.
To order, just add your selections to the shopping basket, and
place the order via the secure SSL system. Orders are shipped by
airmail.
We do ask for a minimum order of 8 UK pounds due to credit card
and bank charges. |
Ordering
from Other Countries
We charge an additional
amount for shipping just to cover costs. If the extra shipping charge is 5.00
UK pounds or less - we will add the extra to your order cost and despatch your
order as soon as possible. If the extra shipping charge is more than 5.00 UK
pounds - we will advise the shipping cost to you by email and wait for your
emailed approval before despatching. This is added to the total figure shown in
the shopping basket.
We then charge your credit
card in UK Pounds - your Bank will convert to your currency at the current
rate, which ensures you are only charged the correct amount. Orders are shipped
by airmail.
We do ask for a minimum order of 8 UK pounds due to credit card
and bank charges. |
We
accept Mastercard, Visa, Maestro, Delta, Switch, Electron, Solo, American
Express and PAYPAL
.... or by cheque, Postal Order or International Money
Order |
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Terms
of Sale |
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Orders
Orders may be placed by personal visit, telephone, letter, fax or
via the web store SSL order system. You can also email orders and telephone
credit card details (or ask us in the email to phone you for card
details).
To
order by telephone or fax - just advise the item reference numbers and your
card details.
Postal payments may be made with credit card, cheque or P.O.
(Payable to Living Designs).
A receipt will be included with your consignment.
Delivery
The prices shown on the internet pages include packing and
delivery to UK destinations. There is an option to select prioritised UK
delivery in the shopping basket. Please see Ordering Information above for
shipment costs to other countries.
We normally despatch orders within 5 working days for stock items
and items advertised on the web pages are usually in stock. 90% of orders are
despatched within 48 hours. If we have a temporary shortage, we will contact
you to advise the anticipated delay period.
Cancellation and Returns
For non-personalised goods, you may cancel your order within 7
working days from the day after you receive the goods. Please return them to us
and we will exchange or refund payment within 14 days after receipt.
Personalised goods are not normally returnable - please contact us if you wish
to return and we will make every attempt to resolve the problem.
Please advise any damage or shortages in your delivery within 7
days of receipt. We will exchange or refund payment within 14 days after
receipt for goods deemed to be faulty or damaged when we receive the returned
items. Personalised and perishable goods are not returnable.
When returning items, please ensure they are securely packed and
obtain a 'proof of posting' certificate from your Post Office or
carrier.
This information is also included with the
consignment.
Privacy
We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with the Data
Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to
process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us
your consent. We will give you the chance to refuse any marketing email from us
or from another trader in the future.
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
We will never collect sensitive information about you without
your explicit consent. The information we hold will be accurate and up to date.
You can check the information that we hold about you by emailing us. If you
find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in
accordance with our internal security policy and the law. If we intend to
transfer your information outside the EEA (European Economic Area) we will
always obtain your consent first.
We may use technology to track the patterns of behaviour of
visitors to our site. This can include using a "cookie" which would be stored
on your browser. You can usually modify your browser to prevent this happening.
The information collected in this way can be used to identify you unless you
modify your browser settings.
If you have any questions/comments about privacy, you should
email to Steph
Williamson, Manager, Living Designs Co uk Ltd
Problems, questions, complaints and queries ?
Customer Support and Service
We want all our customers to be completely satisfied with our
service. If you are not satisfied with any aspect of our goods or service
please contact Steph
Williamson, Manager, Living Designs Co uk Ltd immediately by
- email - we will
reply within 3 working days.
- telephone 01926
470155. This telephone number is standard charge - not a premium
rate.
- fax 01926 470154
This number is standard charge - not a premium rate. We will reply within 3
working days.
- letter post - we
will reply within 3 working days after receipt.
The office is open 10.30am to 5pm every day except Sundays and
Bank Holidays.
We will send you the following: - an acknowledgement of your
complaint within 3 working days - a full reply to your complaint within 14 days
(within 7 days by email) If, for some reason, we cannot deal with your
complaint within these time limits, we will give you a reason for the delay,
and a date by which your complaint will be dealt with.
This does not affect your statutory rights as a consumer
When you place an order by the internet or other methods, you are
consenting to the terms above.
The above
information is to assist our customers and does not affect your statutory
rights. |
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Review or Checkout