 |
OUR DEPARTMENTS |
 |
|
|
|
|
|
|
|
|
| |
Supported by Lloyds TSB Cardnet
 |
|
|
|
| Living Designs |
Importers
Retailers
Wholesalers |
PHONE
01926
470155
10.30am-5pm
FREE UK Delivery |
|
|
|
|
Visit our other websites |
|
|
|
|
|
|
|
Thank You! |
|
|
...as
always, our best wishes to all our customers and thanks for all the kind
comments about our website and service.
Chris
Robinson
Director |
|
|
|
| |
|
Ordering
Information |
|
|
|
|
|
Living Designs is part of Living Designs co uk Ltd
and all payments are to Living Designs co uk Ltd.
Your payments are made
through the completely secure Sagepay website
which is fully approved to
the latest industry PCI DSS security standards.
Alternatively, you can
choose to pay by Paypal, also with total security.
Our payment system is
supported by Lloyds TSB Cardnet.
We accept
Visa,Visa Debit, Electron, Mastercard, Maestro, Amex, Solo and by Paypal or by
cheque, Postal Order or International Money Order
We do ask for a minimum
total order value of £5.00 to cover payment processing charges, handling
etc |
 |
Our system is supported by Lloyds TSB
Cardnet
 |
|
|
| Delivery
Period |
 |
FREE packing and delivery of all retail
orders in the UK - or optional extra expedited delivery
Please telephone if you have an
urgent, critical required date to confirm stock etc is available.
We
endeavour to meet all required dates shown on customer orders - or will contact
you with alternatives.
Most orders are despatched 2 to 5 working days after
receipt. Please note - the despatch date is not the delivery date!
Although we make every effort to ensure the order is delivered promptly, we
cannot accept responsibilty for unforseen delays by post or carriers!
You
can select to add EXPEDITED DELIVERY (extra cost) during the checkout process
for urgent orders. These orders are shipped by Special Carrier or Post Office
Special Delivery - also we prioritise your order through our admin, production
and despatch systems |
| Delivery
Method |
|
Larger UK orders
are despatched by carrier for delivery next working day to most parts of the
UK. Highlands Scotland , N Ireland, offshore islands and smaller items are sent
by postal services.
MOST UK DELIVERIES REQUIRE A SIGNATURE ON DELIVERY -
PLEASE ENSURE YOU ADVISE A DELIVERY ADDRESS WHERE THE PACKAGE CAN BE SIGNED FOR
(PERHAPS YOUR WORKPLACE OR A NEIGHBOUR)
IF THE CARRIER MAKES 2 ATTEMPTS TO
DELIVER AND NO-ONE IS AVAILABLE TO RECEIVE THE PACKAGE, AN ADDITIONAL CHARGE
WILL BE MADE FOR THE THIRD DELIVERY.
Deliveries to other Countries are by
airmail. |
| Outer
Packaging |
|
It is our firm policy to always recycle postal/shipping cartons
whenever we can. Your order may arrive in an outer carton we received from a
supplier or similar which means both of us have made a contribution to saving
the environment! (Note this does not affect inner cartons/gift boxes which are
all new). |
|
|
|
|
| How to order |
|
USING THE
SHOPPING BASKET
To order any item, just click the 'Add to basket' button
next to the item. You can change the quantity before you click. Each time you
'Add to Basket' you will be taken to the shopping basket page which shows the
items ordered and prices.
You can review the contents of the shopping basket
at any time by choosing 'review basket' on any showroom page.
You can always
remove an item - or change quantity - from the shopping basket by changing the
quantity shown (change to zero if you want to delete the item completely) then
press the 'recalculate' button.You can choose to continue shopping or pay for
your order.
PAYMENTS
When you have
finished your order press the 'Go to Payments' button on the shopping basket
page. You then see a page to enter your details and advise a delivery address
(if different to your own address). Then click Continue and you will see an
order summary and the choice of payment
By credit/debit cards through
Sagepay - select this and you will be taken to the totally secure Sagepay
website for card details.
By Paypal - select this you will be taken
to the Paypal website where you can either use your Paypal account or enter
your card details.
After you have completed your
order, you will receive a confirmation email almost immediately with full
details of your purchase.
TO ORDER BY
TELEPHONE OR FAX
Simply advise the item reference numbers and your card
details.
Telephone 01926 470155 from 10.30am-5pm Monday to Friday
(except National Holidays).
Fax 01926 470154 .....24 hour fax
line.
For your security, please do not send card details by email
TO ORDER BY LETTER POST
Simply list the
reference numbers and brief descriptions of the items required. Payment by
credit or debit card or cheque/PO payable to 'Living Designs'. Post the order
to the address below.
OR VISIT OUR
SHOP
Please note that we have a different range of goods in our shop
(please visit the
Location page for location map and
details).
LIVING
DESIGNS
7 Campion Terrace
Leamington Spa
Warwickshire
CV32
4SU
ENGLAND
TELEPHONE 01926 470155
FAX 01926 470154
from
outside the UK
Tel +44 1926 470155
Fax +44 1926 470154
email
|
| Ordering from the UK |
|
FREE
packing and delivery of all retail orders in the UK
Simply add the items
to your shopping basket and place the order. The total price shown is the price
you pay!When you have completed your order go to the shopping cart and click
the 'go to Payments' button. When you have entered your address details, click
'continue' and you have a choice of paying by credit / debit card on the
Sagepay secure, encrypted system - or by Paypal.
We do ask for a minimum
order of 8.00 UK pounds due to credit card and bank charges. |
| Ordering from other
Countries |
|
We send all orders by air which ensures delivery to most countries in
a few days.
We do ask for a minimum order of 8.00 UK pounds due to credit
card and bank charges.
Additional Shipping Costs for Other
Countries.
We charge an additional amount for shipping just to cover
costs. We will advise the shipping cost to you by email and wait for your
approval and payment before despatching.
When you have completed your order
go to the shopping cart and click the 'go to Payments'
button.
Prices in other
currencies
Credit or Debit cards - we can accept payments in UK
Pounds only, your credit card company will convert automatically from your
currency and will normally charge just a nominal amount for their conversion
costs.
Paypal - we accept payments via the shopping basket in UK
Pounds (GBP) only. When you select Paypal as you payment option, the Paypal
screen will show the total cost to you in your currency (this is the simplest
method of online payment showing exactly the amount you are paying in your own
currency).
If you are a Paypal user and would like us to quote a price in
Euros (EUR), US Dollars (USD), Canadian Dollars (CAD) and Japanese Yen (JPY)
please send an email with details of the items you wish to order and the
delivery address. We will email a price including delivery, in the selected
currency with a link to Paypal for you to pay for the order. |
|
|
|
|
Terms
of Sale |
|
|
|
Orders
Orders may be placed by personal visit, telephone, letter, fax or
via the web store SSL order system. You can also email orders and telephone
credit card details (or ask us in the email to phone you for card
details).
To
order by telephone or fax - just advise the item reference numbers and your
card details.
Postal payments may be made with credit card, cheque or P.O.
(Payable to Living Designs).
A receipt will be included with your consignment.
Delivery
The prices shown on the internet pages include packing and
delivery to UK destinations. There is an option to select prioritised UK
delivery in the shopping basket. Please see Ordering Information above for
shipment costs to other countries.
We normally despatch orders within 5 working days for stock items
and items advertised on the web pages are usually in stock. 90% of orders are
despatched within 48 hours. If we have a temporary shortage, we will contact
you to advise the anticipated delay period.
Cancellation and Returns
For non-personalised goods, you may cancel your order within 7
working days from the day after you receive the goods. Please return them to us
and we will exchange or refund payment within 14 days after receipt.
Personalised goods are not normally returnable - please contact us if you wish
to return and we will make every attempt to resolve the problem.
Please advise any damage or shortages in your delivery within 7
days of receipt. We will exchange or refund payment within 14 days after
receipt for goods deemed to be faulty or damaged when we receive the returned
items. Personalised and perishable goods are not returnable.
When returning items, please ensure they are securely packed and
obtain a 'proof of posting' certificate from your Post Office or
carrier.
This information is also included with the
consignment.
Privacy
We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with the Data
Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to
process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us
your consent. We will give you the chance to refuse any marketing email from us
or from another trader in the future.
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
We will never collect sensitive information about you without
your explicit consent. The information we hold will be accurate and up to date.
You can check the information that we hold about you by emailing us. If you
find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in
accordance with our internal security policy and the law. If we intend to
transfer your information outside the EEA (European Economic Area) we will
always obtain your consent first.
We may use technology to track the patterns of behaviour of
visitors to our site. This can include using a "cookie" which would be stored
on your browser. You can usually modify your browser to prevent this happening.
The information collected in this way can be used to identify you unless you
modify your browser settings.
If you have any questions/comments about privacy, you should
email to Steph
Williamson, Manager, Living Designs Co uk Ltd
Problems, questions, complaints and queries ?
Customer Support and Service
We want all our customers to be completely satisfied with our
service. If you are not satisfied with any aspect of our goods or service
please contact Steph
Williamson, Manager, Living Designs Co uk Ltd immediately by
- email - we will
reply within 3 working days.
- telephone 01926
470155. This telephone number is standard charge - not a premium
rate.
- fax 01926 470154
This number is standard charge - not a premium rate. We will reply within 3
working days.
- letter post - we
will reply within 3 working days after receipt.
The office is open 10.30am to 5pm every day except Sundays and
Bank Holidays.
We will send you the following: - an acknowledgement of your
complaint within 3 working days - a full reply to your complaint within 14 days
(within 7 days by email) If, for some reason, we cannot deal with your
complaint within these time limits, we will give you a reason for the delay,
and a date by which your complaint will be dealt with.
This does not affect your statutory rights as a consumer
When you place an order by the internet or other methods, you are
consenting to the terms above.
The above
information is to assist our customers and does not affect your statutory
rights. |
|
|
| |
|
|
Review
