gifts,crystals,jewellery,greeting cards,angels,3d, water features,feng shui,gems

Jewellery Value
A superb collection of quality gemstone and silver plus other jewellery including many one only designs
visit Jewellery Value shop>

Fountains Direct
for outdoor and indoor fountains, garden and pond statues, garden lights, pumps and more
visit Fountains Direct shop>

Puffin Direct
for nature, natural gifts, nature kits, learning kit, educational, bird calls, nature cards
visit Puffin Direct shop>

Living Designs Wholesale
Buy online stock lots, bulk supplies and quantity discount specials. Register for trade prices.
visit Wholesale shop>

Members of Coventry and Warwickshire Chamber of Commerce

Company Information and Ordering Terms

Review Basket or Checkout

Contact details for orders, correspondence, email, telephone and fax....
Living Designs Co uk Ltd
7 Campion Terrace
Leamington Spa
CV32 4SU
(UK)
Email sales@livingdesigns.co.uk
Telephone 01926 470155
(outside UK (44) 1926 470155)
Fax 01926 470154
(outside UK (44) 1926 470154)

Visit the Living Designs shop
Living Designs
3 Satchwell Walk
Leamington Spa
CV32 4QE
(UK)
The shop is open 10.30am - 5pm Monday-Saturday except holidays).
Click the 'Location' button at the top of any page for maps showing the location of the shop.
A real shop ... not just an email address !

Which? have discontinued their Webtrader scheme. We were pleased to be members and continue to follow their Codes of Practice

Orders
Orders may be placed by personal visit, telephone, letter, fax or via the web store SSL order system. You can also email orders and telephone credit card details (or ask us in the email to phone you for card details).
To order by telephone or fax - just advise the item reference numbers and your card details. We have a printable order form for your convenience.
Postal payments may be made with credit card, cheque or P.O. (Payable to Living Designs).
A receipt will be included with your consignment.

Delivery
The prices shown on the internet pages include packing and delivery to UK destinations. Please see the Ordering Information page for shipment costs to other countries.
We normally despatch orders within 5 working days for stock items and items advertised on the web pages are usually in stock. 90% of orders are despatched within 48 hours. If we have a temporary shortage, we will contact you to advise the anticipated delay period.

Cancellation and Returns
You may cancel your order within 7 working days from the day after you receive the goods. Please return them to us and we will exchange or refund payment within 14 days after receipt.
Please advise any damage or shortages in your delivery within 7 days of receipt. We will exchange or refund payment within 14 days after receipt for goods deemed to be faulty or damaged when we receive the returned items. Personalised and perishable goods are not returnable.
When returning items, please ensure they are securely packed and obtain a 'proof of posting' certificate from your Post Office or carrier.
This information is also included with the consignment.

Privacy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email to Steph Williamson, Manager, Living Designs Co uk Ltd

Problems, questions, complaints and queries ?
Customer Support and Service
We want all our customers to be completely satisfied with our service. If you are not satisfied with any aspect of our goods or service please contact Steph Williamson, Manager, Living Designs Co uk Ltd immediately by

email - we will reply within 3 working days.
telephone 01926 470155. This telephone number is standard charge - not a premium rate.
fax 01926 470154 This number is standard charge - not a premium rate. We will reply within 3 working days.
letter post - we will reply within 3 working days after receipt.

The office is open 10.30am to 5pm every day except Sundays and Bank Holidays.
We will send you the following: - an acknowledgement of your complaint within 3 working days - a full reply to your complaint within 14 days (within 7 days by email) If, for some reason, we cannot deal with your complaint within these time limits, we will give you a reason for the delay, and a date by which your complaint will be dealt with.
This does not affect your statutory rights as a consumer

When you place an order by the internet or other methods, you are consenting to the terms above.
The above information is to assist our customers and does not affect your statutory rights.